Privacy Policy for Eulexia Tutoring
Effective Date: 5/1/2025
Welcome to Eulexia Tutoring ("Eulexia Tutoring" "we," "us," or "our"). We are committed to protecting the privacy of our users ("user," "you," or "your"), especially children, and handling any personal data we collect with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eulexiatutoring.com, use our online tutoring services, or otherwise interact with us (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Services includes:
A. Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register for the Services, request a consultation, or when you choose to participate in various activities related to the Services.
For students, particularly those under the age of 18, we may collect information with verifiable parental consent, such as:
Student's name
Age/Grade level
Learning assessment information relevant to providing tutoring services
Progress reports and session notes
B. Derivative Data (Non-Personal Information) Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services. If you use mobile application(s), this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
C. Financial Data Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe and Paypal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2. How We Collect Your Information
We may collect information about you through:
Direct interactions: When you provide it to us directly by filling in forms, corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Request a free consultation;
Enroll in our tutoring programs or workshops;
Subscribe to our newsletter or publications;
Request marketing to be sent to you;
Give us feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Derivative Data about your equipment, Browse actions, and patterns. We may collect this personal data by using cookies, server logs, and other similar technologies.
Information from children: We collect information from children only with prior, verifiable parental consent. This information is collected to tailor our educational services and monitor progress.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:
Create and manage your account.
Provide and manage our tutoring services.
Process your payments and refunds.
Email you regarding your account or order.
Communicate with you about your child's progress (with parental consent).
Respond to your service requests and support needs.
Send you a newsletter or other updates (if you opt-in).
Improve our website and service offerings.
Monitor and analyze usage and trends to improve your experience with the Services.
Comply with legal and regulatory requirements.
4. Information Sharing and Disclosure
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third-party service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Stripe, Paypal, Google, Squarespace
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Sale of Information: We do not sell your personal information to third parties.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
The right to access a copy of your personal information.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to opt-out of certain uses or disclosures.
To exercise these rights, please contact us using the contact information provided below.
8. Children's Privacy
Our Services are often used for the education of children. We are committed to protecting the privacy of children. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.
Collection of Information from Children: We only collect personal information from children under the age of 13 with verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.
Use of Children's Information: Information collected from children is used solely to provide our educational services, monitor progress, and communicate with parents/guardians about that progress.
Parental Rights: Parents/guardians have the right to review the personal information we have collected from their child, request deletion of that information, and refuse to permit further collection or use of their child's information. To exercise these rights, please contact us.
9. Links to Other Websites
Our Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Services, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed of our privacy practices.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Eulexia Tutoring
info@eulexiatutoring.com
503-877-2773